[Resolved]  Federal Bank — home loan

Address:

400 071

I am a floating home loan account customer with federal bank, chembur. My home loan account number is [protected]. I have been a customer since 2007 almost, in all these years all the fluctuations in the home loan rate of interest were automatically applied.
In the year 2017 the floating rate of interest on home loan is approx 8.45% while my bank continued to charge me at the rate of 10-11%. When i approach the bank few months back to question on this, the bank refused to do any chages unless i sent an email to them to move the rate of interest as per the current market rate. This is on account of base rate on which my home laon is based, what is surprising is all the chamges 2017 were automatically done, except this move from 10-11% to 8.45%
As the bank refused to do any changes automatically i had sent an email, 27th dec. I havent received any reply from the bank on it.
Since this is clearly a dis-integrity towards custimer from federal bank,
I request to pls intervene and get the bank to charge correct market hlrate of 8.*% from april 2017 onwards.