[Resolved] Federal Bank — IMPS transaction queued

Hridyarosh

Address:

Kodungallur, trissur

Hi
I have done an IMPS transaction around 3pm today evening via fedmobile and still it says queued transactions.but the amount have been debited from my account right away and not credited to the recipient account. it was a very important bank transaction.
When I contacted the customer care they says it's an issue with payment channel and they can't do anything and will take 2 working days to resolve.since the next 2 days being holiday what shall I do to get it resolved.either I need to get back the amount credited to my account.

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Aug 8, 2021

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

Federal Bank Customer Care's response Hi Customer (Hridyarosh),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (101908) in the subject line so that our team can assist you.