Federal Bank — Poor IVR

I refer to the Federal Banks customer care number.
When you dial you hear automated voice. IVR.
The issue is the IVR is very poor there are blanks or silences in between and hence you are not able to choose correct option

e.g. if IVR is to say Press 1 for English 2 for Hindi 3 for xyz. Then what you hear is something like

press 1 for english < silence> press 3 for xyz and like that.
So I am unable to make correct choice.
I thought it's my phone issue so I dialed from another phone, another number as well as my landline but the issue of blanks in IVR continues

I request Federal bank to fix this issue on priority.
Thanks