Federal Bank — Redcarpet credit card or federal bank

My redcarpet virtual credit card is dissappeared from the red carpet app i have no dues, and tried to contact redcarpet customer 100 times but no one responded from them, last week i checked my credit report there was showing that my 1 extra loan account is active dmi[protected] sanctioned amount is 60000 and balance of 450 but redcarpet told me my limit of only 500, what is this going on? I asked dmi finance about this they said ask federal bank or redcarpet, i have allready paid this 450 rupees then why its still active in my credit report? My mobile no is [protected] my red carpet user id is 1814289. Please do something as soon as possible because i am not using your app since i paid your 450 rupees amount because after payment that my card never reloaded again, n now its dissappeared from the app.