I booked a tatkal train ticket on[protected]. First transaction failed but money was deducted from my account. Then i retried and booked the ticket. Money was deducted twice. I waited 10 days for the refund but i have not received it yet. Following are details of transaction:
Date:[protected]
Bank reference id[protected]
Refund id - [protected]
Was this information helpful?
No (0)
Yes (0)
Feb 17, 2019
Complaint marked as Resolved
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2019
Federal Bank Customer Care's response Dear Customer (Ninju66),
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (28028) in the subject line so that our team can assist you.
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (30091) in the subject line so that our team can assist you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (30091) in the subject line so that our team can assist you.