[Resolved]  Federal Bank — refund of my money

Address:Hyderabad, Telangana

Dear sir/ madam,
I made my transaction on 3th January through my credit card to my college account which is of federal bank panjagutta.My transaction got failed and money has been deducted from my account .Till now I not even received my amount.Please make sure that my money is refunded as soon as possible.Provided I have my transaction I'd.It is too long that it is more than a week.If it is possible please let know the status as well as when my money will be refunded.
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Feb 17, 2019
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2019
Federal Bank Customer Care's response
Hi Reshma,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (27793) in the subject line so that our team can assist you.
Complaint comments 

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I try to withdraw cash from one ATM in that time machine shut downed because of power failure but the same time i got message that amount debited from my account. Actually i did"t receive the money;.
Ref #s73259952
DT#14.01.2019
Federal Bank Customer Care's response, Feb 1, 2019
Verified Support
Hi Sobin,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (30170) in the subject line so that our team can assist you.

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