[Resolved] Federal Bank — request for refund o[censored]nsuccessful transaction

Brighty Marina

from Bengaluru, Karnataka

Address:

VADAKKETHI BLDGS P B NO. 6 PULLAD 689548, Pathanamthitta, Kerala

I had done an online transaction on 23rd april 2019 but the imps timed out. My account had been debited of the amount and the beneficiary account was not credited.

My account no. [protected]

Transaction id :s3964673

(Imps ref no.[protected]

The amount for refund is rs. 2000.

Requesting you to do the needful asap as this is very urgent
Thanking you.
Waiting hopefully
Brighty

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Apr 24, 2019

Complaint marked as Resolved

The money was transacted to the beneficiary account the next day.

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Federal Bank Customer Care's response Hi Customer(Brighty Marina),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (37551) in the subject line so that our team can assist you.