Fedex — 11122138 ~ poor service with indefinite delays

Address:

Bangalore, Karnataka, 221001

I have booked my shipment on 6th december to receive mattresses from bangalore to varanasi. It's told to have it received in 4-5 days eventhough shown 14th december as scheduled delivery date.

From that time onwards, i was following up regularly with a hope to receive shipment ahead of schedule. After one day lost in bangalore itself, it reached gurgaon where it's put to rest for 2 days citing backlogs.

Then after further followups, its dispatched to kanpur where it enjoyed 3 full days sleep. Reasons given by customer service agents were the container not full or vehicle move out time passed etc..

After the delays confirming that it wouldn't even reach as per schedule, shipment moved from kanpur to allahabad at 10kmph speed covering 200kms in approximately 19hours of transit. I wondered whether the time log entry is manipulated or they have such a poor fleet.

Now today morning they confirmed that it will be shipped out in the evening to varanasi for some rest to the package on sunday before delivering it on monday.

The kind of sluggishness and lack of commitment and seriousness in the way they handle the shipments only speaks out how much fedex domestic is spoiling their international reputation.

I have requested more than 3 times to get the shipment out from allahabad and deliver to varanasi which is just 120kms away, that normally takes couple of hours if fedex is serious.

I am writing this so that atleast there can be a saviour who can help to get my shipment dekivered today.

For the rest, please don't do business with fedex domestic. They are worser than any other local logistics providers.

Regards
Prasanth