[Resolved]  Fedex — International Priority shipment stuck at customs since 15 days

My shipment containing documents sent by my university in the US to India (shipped on 11th Oct 2022) has still not been delivered. The shipment was sent using the International Priority and arrived in India on Oct 14, 2022. Since then, the shipment has been stuck in Delhi customs awaiting clearance. Despite repeated calls to FedEx customer care Support team on a daily basis and sending them multiple email reminders, I am disappointed by the services offered by FedEx in releasing my shipment and it’s delivery. Still today, no signs or updates from FedEx on the release of the shipment and what processes/measures are being undertaken to facilitate expedited release of my shipment. Already provided them with the Invoice/Airway bill that FedEx asked for. Unbelievably poor service.