[Resolved]  Fedex — My Package is being held in customs and no answers from anyone

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FedEx

I Have called Fed Ex and fed ex trade network many times in the past 3 days but for some reason the agent assigned to my case in customs does not awnser anything or call back. It says that I need to fill out a specialized form/statement form but how can I fill out a form if I don't get a email or what form it is. Package origins was japan and destination is Puerto Rico to me. Tracking #[protected] I even contacted FedExHelp on Twitter but they didn't respond to me but I saw them responding to other people 🤷🏾‍♂️