Fedex — Awb no:[protected]

We have been trying to get status on this package that was shipped from the US for a while, but no answer. It has been sitting under clearance status for about a week now.

We have sent the declaration forms to fedex numerous times explaining what the package contains. It contains

1) Documents
2) Infant baby formula - We are currently visiting from the US and we ran out of formula for my baby. Unfortunately, this specific formula is not available in India so I had to get it shipped from the US along with the documents

These documents are of high importance and very valuable to me. I cannot afford to lose them. Not sure what else I need to do to ensure successful delivery of these items. If clearance is an issue because of the formula, can i at least request either

1) Dispose the formula and AT LEAST deliver the documents to me to the Indian address provided.
OR
2) Send it back to the shipper in the US

I can pay whatever it costs for either of the options.
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FedEx customer support has been notified about the posted complaint.
Jan 10, 2022
Updated by vardhans83
Unbelievable that no one even cares to respond. One of the most dysfunctional companies. Its been a month and still no word on clearance.
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