Fedex — Bags

Subject- Non Receipt Of Bags from Fed Ex Delivery(International Transfer from FedEx Us to FedEx India).

Complaint Against- Fed Ex India.

Details- This is with regards to the FedEx order(WayBill#[protected] that Was supposed to be delivered to me almost couple of months back...This was initiated from United States & had been confirmed to be acknowledged by Delhi customs & was supposed to be sent to Kolkata customs to be personally picked up from my end as per usual procedure ...

However, due to the Unprecedented Covid situation & other personal issues I was not in state to Travel to Kolkata to get the bags & has hence requested FedEx to perform the customs clearance on my behalf & proceed with the delivery... Also, per advice from FedEx had also filled up the Authorization form enabling FedEx to clear on my behalf & sent related documents..

However, still I have not received the bags & had called customer care multiple times to inquire about the same..On every occasion I was informed there was some issue with customs clearance & it would be resolved soon but nothing has happened till now..This is really becoming a headache for me & it's been almost 2 months since the shipment has arrived. Customer care has not resolved the issue till now. They have even sent emails saying they will Look into the matter but nothing has been done yet. Attached Few Prints.

Request you to Please look into the matter with urgency & get the issue sorted.

Resolution Expected- Fed Ex India to Deliver the bags,