Fedex — boe not received and due to fedex delay response penalty has been paid by us

Address:

110030

Dear sabin patel,

It is every time same reply is coming from 3 months but there is no conclusion came.
Please do the needfull, because response is not from your side from 3 months, every time the same answer and acknowledgement.

We still not recieved the boe in original hardcopy so tthe bank can effect the transfer payment to the shipper.

Please do the needful. We are small firms and having the loss of 60, 000 rs is not normal. It was delay from your side.
I would like to apply for return from customs, i need that apologies note and declaration so customs can return back our penalty money.

Best regards,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 27 october 2017 at 11:04, fedex india wrote:

Dear sir / madam,

With reference to your below mail, please accept our sincerely inconvenience caused to you.

Please be informed that this is old shipment however please write us within 3 months from the ship date for your future shipments
And kindly note that i have initiated communication process with the concerned team to work upon your issue under ref. No. - [protected].

Our concerned trace team will do the needful and will keep you posted on the same.

Appreciate your understanding and patience in this regards.

For any further assistance, please write to us at [protected]@fedex.com.

Sincerely,

Sabin patel
Customer relations representative - associate
Fedex express tscs (India) pvt. Ltd.

Kindly note our toll free no. S :
- for domestic products & services :[protected]
- for international products & services :[protected] /[protected]
From: [protected]@luciusglobal.com
Sent: oct 26, 2017 1:51:38 pm
To: [protected]@fedex.com, supriya. [protected]@fedex.com
Subject: re: re: re:[protected] fedex import clearance - ddu
Dear fedex india, akshya singhal, supriya sharma,

We are waiting for your support from 3 months, there is same email like below this in response but no conclusion.
Please helu us. Awaiting for your reply.

Best regards,
Navneet pd
_ _
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 25 october 2017 at 06:09, fedex india wrote:

Dear sir / madam,

Thank you for writing to fedex.

With reference to your below mail please be informed that i have initiated process with the respective team to work upon your issue under ref. No. - [protected] for action on the same.

Our concerned trace team will do the needful and will keep you posted on the same.

Appreciate your understanding and patience in this regards.

Thank you for choosing fedex!


You may login to www.fedex.com to schedule a pickup or track your shipments.

Sincerely,

Akshya singhal
Customer relations representative - associate
Fedex express tscs (India) pvt. Ltd.

Kindly note our toll free no. S :
- for domestic products & services :[protected]
- for international products & services :[protected] /[protected]

From: [protected]@luciusglobal.com
Sent: oct 24, 2017 2:54:40 pm
To: [protected]@fedex.com
Cc: supriya sharma, nitant roy, sales
Subject: re: re:[protected] fedex import clearance - ddu
Dear fedex india,

Kindly update on control# [protected].

Below is the full email which has proof of inconvinience faced by us and also the penalty of 55k which we had paid was caused by shadab ignorance, which is fault from fedex team.
I would like to get your feedback to apply for return of our penalty to the customs, we need your support in getting back our penalty money.

Hoping for the best, we still not recieve the boe in original, due to that we still not made the payment to ixblue the exporter, our bank is not allowing the remmittance due to non availability of original boe.

Awaiting for your reply.
We request you for your support in getting back our penalty money.
Please arrange the solution for original boe

Best regards,
Navneet pd
_ _
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 22 june 2017 at 13:09, fedex india wrote:

Dear sir / madam,

Thank you for writing to fedex.

With reference to your email, kindly be informed that the information provided by you has been forwarded to the concern team under the control# [protected] for action on the same.

Would request you to monitor for further updates.

You may login to www.fedex.com < http://www.fedex.com/ to schedule a pickup or track your shipments.

Sincerely,

Deepak singh
Customer relations representative - associate
Fedex express tscs (India) pvt. Ltd.

Kindly note our toll free no. S :
- for domestic products & services :[protected]
- for international products & services :[protected] /[protected]

From: [protected]@luciusglobal.com
Sent: jun 22, 2017 4:15:56 pm
To: shadab. [protected]@fedex.com
Cc: snehal mehta, monika rawat/clpl/del, monika sharma/clpl/del, harikant kumar/clpl/del, himanshu nainwal, lal singh, rahul raj, suchi kapoor, archna nautiyal, prashant babbar/clpl/del/bm, arvind panwar, dinesh yadav, france france, india india, capricorn
Subject: re:[protected] fedex import clearance - ddu

Dear shadab,

Attached find the duty challan and also a screenshot with transaction id.
There is one request with you, there are many small businesses running and trying to achieve something good, want to serve the nation to the best, i personally have a feedback, this fine/penalty which has been came to us, fedex is resposible for that, somehow we are in loss here but i also have a query, did you really helped us, i dont think so.

I personaly emailed and phoned on 26th may 2017 to submit the papers, i did get the response on 29th may evening, so who is responsible for this 4 day delay. And in explaination you are also clarifying that one more delay was because, we did not send the ad bank copy, is that customs require this. Even we did try our best and submitted you on the next day... But it was really bad experience.

We dont got the shipping every month se we did not get the fed ex account anyhow but please do not repeat with other customer, its really not good feeling on such activities happen and you are blaming us on why we did not submit the doccument in advance. When you are not responding to our email on 26th may 2017, the day consignment reached to customs and responding on 29th may 2017 evening. When after calling so many times, only yesterday we had a talk after emailing like 10 times in a day. Do you think you could really has been helped in advance... I am really sorry but nothing works in this way. Please help the peoples. Thankyou very much for your very good support. My appreciations.

Please do the needfull, if fedex doesnt want to help in delivering it by today, let us know so somebody from us can go and get the product from your warehouse,

Inline images 1

Best regards,
Navneet pd
_ _
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 22 june 2017 at 10:41, shadab khan wrote:
Dear sir,

As discussed yesterday, please make the payment on icgate directly and share the transaction (Duty challan) detail.

Thanks & regards,

Shadab khan
Clearance support administrator,
Fedex express middle east, indian subcontinent and africa

Tel# :[protected]\200

From: navneet pd. | lucius global india [mailto:[protected]@luciusglobal.com]
Sent: wednesday, june 21, 2017 7:00 pm
To: shadab khan
Cc: snehal mehta; monika rawat/clpl/del; monika sharma/clpl/del; harikant kumar/clpl/del; himanshu nainwal; lal singh; rahul raj; suchi kapoor; archna nautiyal; prashant babbar/clpl/del/bm; arvind panwar; dinesh yadav; france france; india india; capricorn
Subject: re:[protected] fedex import clearance - ddu

Dear sir,

Nitant contact +91 [protected]

Kumar chandan +91 [protected]

For urgent case +49 [protected]

Best regards,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 21 june 2017 at 13:09, shadab khan wrote:
Dear sir,

Kindly provide me your another contact number we are unable to contact you at [protected].

Thanks & regards,

Shadab khan
Clearance support administrator,
Fedex express middle east, indian subcontinent and africa

Tel# :[protected]\200

From: navneet pd. | lucius global india [mailto:[protected]@luciusglobal.com]
Sent: wednesday, june 21, 2017 4:20 pm
To: shadab khan; snehal mehta
Cc: monika rawat/clpl/del; monika sharma/clpl/del; harikant kumar/clpl/del; himanshu nainwal; lal singh; rahul raj; suchi kapoor; archna nautiyal; prashant babbar/clpl/del/bm; arvind panwar; dinesh yadav; france france; india india; capricorn
Subject: re:[protected] fedex import clearance - ddu


Dear sir,

We are struggling with our business, and getting such problems are making our situation more worse.
With this kind of situation we are already in loss, i request you to review the situation and request for removing the penalty.

Please consider our emails, we responded much fastly and delivered the doccuments also fastly on very 1st date.
There was no delay from our side, we were always in situation to speak and call often, but somehow i can understand your busy work schedule since you would have to handle many cases.

Even there was no such guidance to us that we need to go through the online portal which you have sent it just few minutes before. We can pay it online but request you to kindly support us..

I request you to please consider our email from very 1st date we are sincerely following you and capricorn logistics, in order to get the clearance and delivery.
This is humble request because, we are in loss due to unnecessary delay, and in real we are not responsible for that, from very 1st date we are there to answer each and every information, even we agreed on your 20% more increase in the price to accepted for the duty has been charged, and honestly that is not correct. I request you kindly support us.

This is much important for us. Awaiting for your reply.

Sincerely,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 21 june 2017 at 12:06, shadab khan wrote:
Dear sir,

Trying to call you at [protected] but this number is busy on another call tried to call at [protected] this no is not reachable.

This is to inform you that your shipment has been assessed by customs. The duty can be paid via following payment modes:

· through custom's e-payment option by visiting www.icegate.gov.in & choosing e-payment to transfer duty to customs account directly. This option will reduce the lead time in duty transfer via other modes.

Through online transfer to fedex company's account. (Details attached).

Kindly approve below fine charges for subject shipment. Also arrange online duty payment.

Duty : 61315
Fine : 55000
Interest :
Penalty : 0
Aai rent :
Totoal duty amount : 116315

Cid:image001. [protected]@01d2e8f1.1e35f260


Thanks & regards,

Shadab khan
Clearance support administrator,
Fedex express middle east, indian subcontinent and africa

Tel# :[protected]\200

From: navneet pd. | lucius global india [mailto:[protected]@luciusglobal.com]
Sent: wednesday, june 21, 2017 2:29 pm
To: monika rawat/clpl/del
Cc: monika sharma/clpl/del; harikant kumar/clpl/del; shadab khan; himanshu nainwal; lal singh; rahul raj; suchi kapoor; archna nautiyal; prashant babbar/clpl/del/bm; arvind panwar; dinesh yadav; france france; india india; capricorn
Subject: re:[protected] fedex import clearance - ddu

Please somebody reply


On 21 june 2017 at 09:58, navneet pd. | lucius global india wrote:


Is that anybody will reply, and give the phone number, so somebody can receive and speak.
Nor dinesh is taking the phone nor from fedex office...


On 21 june 2017 at 08:15, navneet pd. | lucius global india wrote:

Reminder!

On 20 june 2017 at 11:31, navneet pd. | lucius global india wrote:


Dear sirs/madam,

I request you to kindly update on our shipment.

Its already long time, i am calling continuously on your given phone numbers, nobody is responding.

Its almost more than 3 weeks, even when we have submitted all papers on very 1st date. I request you for the needfull support.

Best regards,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 19 june 2017 at 14:55, navneet pd. | lucius global india wrote:
Dear monika,


Can you please let me know when we get the our consignment, i have already spoken so much with mr, dinesh.

Kindly update


Best regards,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 17 june 2017 at 06:41, monika rawat/clpl/del wrote:
Dear all,

Please note custom appraiser has raised query for pls check hardcopy/load value of item please advice for further or liaise with mr. Dinesh - [protected].


Cid:image003. [protected]@01d2e751.46d81820

Thanks & regards
Monika rawat

Capricorn logistics pvt ltd | manager - key accounts |t: |fax:
1st & 2ndfloor, plot no.431, udyog vihar, phase-3, gurgaon, haryana-122001, india
Cin no :-u63090mh2001ptc133716,
Dun & bradstreet has listed capricorn logistics in 100 leading sme's of india 2015,
Important notice, cbec has implemented a new circular wherein it has been made very clear that the boe's have to be filed within the same day of the cargo arrival at the respective port. Any delay in filing of the boe, the importer will be liable to pay the late presentation charges as under, 1. Rs.5000.00 per day from the 2nd day of the shipment arrival for 3 days &, 2. Rs.10000.00 per day from the 5th day onwards till the day of filling of the boe, these charges are applicable & will be made compulsory in case the respective officer / authority is not satisfied with the cause of the delay in filing of the boe.in this connection we request you to kindly provide us the shipment related pre-alert documents much in advance thus enabling us to proceed with the required documentation formalities and filing of the boe in advance / prior of vessel arrival., any delay in providing the pre alert documents kindly do not hold the custom broker responsible for the late presentation charges. We look forward to serve our valuable clients with our best services and require your support to project it.


From: navneet pd. | lucius global india [mailto:[protected]@luciusglobal.com]
Sent: thursday, june 08, 2017 5:30 pm
To: monika sharma/clpl/del
Cc: harikant kumar/clpl/del; shadab khan; himanshu nainwal; lal singh; rahul raj; suchi kapoor; archna nautiyal; prashant babbar/clpl/del/bm; arvind panwar; capricorn; dinesh yadav; monika rawat
Subject: re:[protected] fedex import clearance - ddu

Dear monika,

Thanks for your prompt reply.
Can you go through the below link, could help you

https://www.zauba.com/import-mpz+ln+10+p+p+fa+fa-hs-code.html

https://www.zauba.com/import-dr-dg-10-mo-hs-code.html

Also let me know, valur evidence means that what price is mentioned in a invoice has some confusion.
Please arrange the meet, but try from your side with this information, i guess custom code which you had put is wrong and we can again make the checklist sign according to the link above for the same product model number.

Please give your feedback as soon as possible to get this done by tomorrow.

Best regards,
Navneet pd
_
Lucius global - new delhi - india.
Phone: +91 [protected]
[protected]@luciusglobal.com - www.luciusglobal.com

On 8 june 2017 at 13:45, monika sharma/clpl/del wrote:
Dear sir,

Value of item…….


Thanks & regards
Monika sharma

Capricorn logistics pvt ltd | |t: |fax:
1st & 2ndfloor, plot no.431, udyog vihar, phase-3, gurgaon, haryana-122001, india
Cin no :-u63090mh2001ptc133716,
Dun & bradstreet has listed capricorn logistics in 100 leading sme's of india 2015,