[Resolved]  Fedex — Canceled delivery DELIVERED?!?!

We used FedEx so we could ship the item give proof of shipping the item and then get paid from the customer and today that did not work. At about 8:45 a.m. EST We called FedEx to let them know we wanted to cancel shipment of the order due to non payment and have it returned to us. On that call we were told that there was nothing to worry about and within a couple days our package will be returned home untouched. We were satisfied but still a couple hours later called back to get verification that it was canceled. Several hours past and we got an email from FedEx saying the package was delivered... That was a few thousand dollars in that box... A family ring that was sold due to hard times. This is ridiculous and I will probably NEVER use FedEx again unless they legitimately make it right.
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Feb 19, 2022
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Jan 12, 2022
Updated by GunPlayJewel
Filed a claim. Ask me, they owe us $3100.00 plus shipping... This is ridiculous
Verified Support
Jan 14, 2022
FedEx Customer Care's response
Dear Customer,

We regret the inconvenience caused. Please share your contact number, AWB number and email id.

Regards,
FedEx Express
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