Fedex — clearance delay and no updates from 3 days

My tracking no. Is[protected]

I have ordered my product from newegg site it has been in clearance delay for 3 days, still no update or whatsoever.

The shipment arrived in india on 10th dec my package delivering was on 14th dec 2018, but it got delayed and estimated delivery is pending.

Wasn't even informed about why it has been stopped got no mail why it has been in delay and also they didn't tell me you have to send commercial invoice for clearance of delay.

At first they told me to do kyc, for which they didn't send me anything, after calling in fedex they send me a mail for filling the form. Again they didn't send any mail that your order has been in clearance delay.

For every single thing i have check in their site, then call the fedex, at first they don't even tell me what is the format of commercial invoice, they don't even tell me in which mail i have to send the commercial invoice, after sending a mail they sent me a commercial invoice format, upon seeing which i immediately completed all required document and sent the mail.
After which the fedex have not even reply, i have been calling fedex for 3 days they always told me that your mail has been forwarded but got no reply after that.

My tracking no. Is[protected]