[Resolved] Fedex — clearance delay for my product | |||||
Hello @fedexindia, my tracking number is[protected] This is vishnu vardhan, my shipper booked a shipping from indina jones, usa to chirala, andhra pradesh, india. The shipment arrived in india on 10th dec my package delivering was on 12th dec 2018 and today it is 15thdec 2018 and my package yet to arrive at my door steps. Whenever i am looking fedex on their helpline number they are replying by saying it will be cleared till tomorrow morning! I don't know what they mean by tomorrow morning. It is unprofessional stuff by fedex. They use third-party company like transactglobal for kyc verification instead of their own team. They don't even have their own caller center they use thirdparty call centers. These guys doesn't even know what they are dealing with. They are dealing for second biggest shipper in fedex but they service is so unprofessional. Same goes with social media platform after taking our tracking number. Their social media guys just disappear and don't even reply us. If you guys don't want to run service then government should take action and close this company services in india till they don't become service for their clients. Again this is my tracking id :[protected] I want to hear something good news that my package is arriving on so and so date.! Rather blaming indian custom officers as "there is a backlog of 10 to 12 days" this song is becoming very old to be honest. Every other guy says something customer support team :d Fedex tracking no.[protected] clearance in progress - since last 10 days, Was this information helpful? | |||||
Jan 14, 2019 Complaint marked as Resolved FedEx customer support has been notified about the posted complaint. Verified Support Dec 13, 2018 FedEx Customer Care's response Dear Customer, we regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you. Regards, FedEx Express | |||||
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