FEDEX[protected]
This package has been in Clearance Department since 19 January 2022.
The shipper has advised us numerous times that he has provided the requested information (commercial invoices). But the package still wasn’t released. He has since out in a request to have the package returned to Shipper which hasn’t been actioned, he has contacted the fedex department numerous times, every time he has been advised it will be released today, today, this has been the case for more than two weeks now.
I have contacted the Fedex call centre countless times, please see notes, they have email the Delhi Clearance requesting a email back and the package to be cleared from clearance or returned back to shipper. They have received no response.
Please advise:
Why the package has been held?
If the requested info have been provided why hasn’t been cleared from clearance?
When will it be cleared?
The request to return to shipper when will this be actioned?
Why is there a hold up?
It’s not like it’s been one or two weeks it’s 8 weeks two months.
We are not sure who to contact regarding this, I have phoned the Delhi branch number but there was no response.
Could you please assist and resolve this matter for us.
Kind regards,
Surjit Kaur Was this information helpful? | 
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