Fedex — confidential documents retention policy not available, discriminative process for indian citizens

Address:

Mumbai City, Maharashtra, 400080

I am asked to upload confidential documents to fedex, or email a third party agency on [protected]@cogenteservices.in.
- however cogeneservices.in domain is not a secure website, i get an apache page displayed. On using https://www.congenteservices.in i am warned by my browser that it might be dangerous to open the site.
- i get 4-5 calls demanding to upload documents. However the caller does not state the retention policy for my confidential documents.in fact they say they will retain it forever.
- i called up fedex helpline on their toll free no from india, i get different replies on how long will fedex retain my documents and they say they are not sure keep me on hold and then disconnect. One executive told me they will retain my documents forever to help me in the future. I have kept the recordings of my conversation with fedex.in these days of data breaches and identity to i was shocked to hear such sentences from an esteemed us based organization.
Also once i upload/email my documents fedex nor the third party ensures me to mandatorily purge my documents, nor will they intimate me about such a deletion if they ever do it.
- the package is a complimentary t-shirt being sent to me by a software company for attending an online conference in india, the company chose to send from us, without realizing how fedex would process it. I would imagine the t shirt to cost between 10-20 dollars or less, and since it's branded by the company effectively ideally there cannot be a price tag to it. However sending via fedex is eventually causing me lot of harrassment by their third party's constant calls.
If an indian company sends a t-shirt to a us or european receiver, will they be asked to upload an equivalent like a ssn equal to indias aadhar card or pan card, or be subjected to so many calls and in turn harass the receiver. No equivalent of eu gdpr, or us privacy laws, for indian citizens?
Fedex in the name of following regulations appears insensitive to indian customers. The kyc copies will be stored by the third party, and fedex itself, and there is no control on how many more copies will be created by these entities. I am not sure but don't think the copy will be shared with the customs authorities, they might just be informed if kyc is done or not, as otherwise they should have asked to upload directly to the customs authority website, why should a private entity agree or be allowed to store or process an indian citizens poi/poa without their permission?
Sadly it also reflects on indias customs department of making regulations (Not sure if kyc is not just a guideline) without seeing through how it will be implemented by the private entities, and in turn if a said regulation or guideline would not compromise on the rights of indian citizens now or for the future, especially concerning usage and storage of confidential electronic documents.
- i offered to display my original documents at my doorstep to be able to verify me, just like when i receive a credit card from. Banks. However fedex is keen on receiving only an electronic copy.
- i also offered to sign a printed authorization form as per their sms, if someone comes and collects it for the sake of them to follow the required regulations (Or guidelines), however fedex is keen only for an online process whereby they get to store my confidential document in an electronic document format. If a person in an indian village with no means to email/upload documents, and was sent some package from us how would have fedex handled it?

As a receiver of a package, the request which i did not initiate, i am subjected to so much effort to the point of feeling harrassed and in future if i have an actual genuine need to receive something from us will i not be comfortable to safely recommend fedex as the preferred delivery partner, as their process seems very random and hence immature, and their customer service sounds insensitive towards the issue raised. I wrote to the top at fedex (As they say on fedex website) however they are not even courteous to acknowledge my communication.