[Resolved]  Fedex — custom clearance | tracking no.[protected]

Hi,

I got an email from fedex.com stating in order to clear your shipment "[protected]" without delays, we request you to submit the following at the earliest.

They requested to provide kyc form and consignee authorization and i have already replied with all the required documents. I even received an email stating that the kyc is complete and i may not have to call or email them anymore, instead just check the tracking status in fedex website. Which is still not updated.

They took 6 to 7 months to understand the issue and each time we got connected to different people and got a response saying they will study the case and revert back,, which was never done and we again have to track back and the same process continued. Lagging it this way from their side and now they are asking me to pay a penalty of a certain huge amount for holding the package over their this long.

I don't understand when it's your team who took time to understand the issue this long and expecting us to pay the penalty? What's the logic in it?

Nobody is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers. Worst services ever.

Note: i have recordings of all conversation to show it how every time they have given wrong information.