[Resolved]  Fedex — customs clearance at bangalore fedex

Website:

www.fedex.com/in

We have notified by fedex as we have two sample consignment from the netherlands arrived at bangalore vide fedex under airwaybill no:[protected] and[protected] and received at bangalore on 19.07.2017. Later we have submitted kyc and all documents as asked by fedex. By our management one person also appeared at bangalore customs after struggling two days with fedex people in bangalore and met with customs officer explained all details about the product. After a prolong conversation by mail and through toll free none of them clarified the shipment status still now. From the booking date almost three months has been passed but no single improvement in clearance. The worst customer service in the world. They always repeat the word "it is under assessment" for the past three months. When we ask withe toll free they also using the same word. We never see such like poor services over with our experience of 17 years in courier dealings.