Fedex — Delay by Fedex Banglore customs team

Fedex Tracking ID:[protected].

This shipment has arrived at Banglore on 22nd of August.
We have submitted all the required documents for this shipment including the price list, Online price list link, declaration for name change, Corrected the commercial invoice and all the relevant documents for proofs that customs needed.

Despite making all these efforts, we haven’t been able to clear the shipment.
Also we would like to bring it your notice that the Banglore Fedex team that handles customs clearance is not capable of responding to our emails or phone calls. We have been trying to get with them since past couple of weeks to understand the issue.

This is a stone sample that was sent to us by a company. And now it is costing us a lot loosing our client as we are not able to get the sample.
And because of the irresponsible behaviour of your staff we would like Fedex to bare the demurrage charges that might incur in this regard.

Kindly wake up and please do the necessary to get this sample to us.