Fedex — Delay in Delivery - AWB[protected]

Address:Bengaluru

My shipment was withheld at customs for clearance since May 3rd, 2022, and the delivery is beyond 3weeks. I submitted my KYC Documents long back on May 3rd, 2022 itself.
Later I got a confirmation mail from the Superintendent of Customs that customs cleared my shipment, but there has been no response from Fedex till now.
Kindly help me in getting my shipment at the earliest.
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I have been waiting for my parcel to get cleared from customs since 19th April 2022. exactly 40 days and we are so helpless that we cant talk to anyone on fedex. only automated replies coming on. Actually, in many cases, its happening that the parcel gets lost somewhere and they aren't able to trace it and they write on their website that awaiting customs clearance. tracking report is what they write on their website and its does not mean that they write the truth.

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