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My boyfriend sent me a silver ring along with court marriage papers from Canada (Montreal) on 3rd of December 2021 via FedEx (Tracking ID:[protected] with confirmed delivery on 6th December 2021, He had informed FedEx about the silver ring and if any other procedure would be required for custom clearance at India before I receive it in India (Mumbai). To which the FedEx front desk person didn't mention anything but charged him $150 CAD for the parcel.
The parcel was then held with customs (Delhi India) on 8th December (according to the update in tracking my parcel details). Since then there was only one mail from FedEx informing about the customs delay with an informational mail (no action required mail) from Mr.Manish Tomer, who clearly mentioned that it would require maximum 72 hrs for the parcel to release from customs. Now it has been 10 days, (in between I even mailed Mr.Tomar about the urgency of parcel to be received) He mailed me back today stating that it has silver ring thus could not get NOC from JA.
This communication happened after 10 days, and if I have kept relying on FedEx for my legal papers then i would have never got my court marriage date.
Even now Mr.Tomar has not suggested any possible solution for this situation.
Now i just want FedEx to take back that parcel to my boyfriend and return him the courier charges that is $150 CAD with compensation of delay in service, no response to mails or from customer care, mental fatigue of losing the court date and wrong display of parcel location on tracking link (attaching screenshot where it shows me CLEARANCE DELAY MUMBAI, MH, whereas, when i spoke to customer care after calling them 5 times in a row, said that its stuck with Delhi customs and the parcel is in DELHI)
You can reach me on my phone [protected]
Tracking ID of my parcel:[protected]
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