Fedex — Delivery instructions

Address:

The shipments come out of the Paducah Kentucky location and to me, Janice Barber, 306 West S to my address at 306 West Street Apt 1, Fulton KY 42041.

I'm handicapped and in a wheelchair and I have repeatedly put in the note section of everything I ordered from Walmart, which unfortunately uses FedEx for their shipments, stating to deliver the boxes at the top of the handicapped ramp near the door. I have done this on every shipment as instructed with the following note in each box coming to me. Why for the 2nd month in a row they are still not delivering it at the back door which makes me have to drag the boxes to the kitchen area by the back door. I have called numerous times and was told that someone would call me back to apologize and make sure it IS delivered to the back door in future orders but it's still not changed. I want a written letter of apology from the driver and also their boss's supervisor so I can put this matter to rest for good! I'm also sending a email to the CEO. Thank you