[Resolved]  Fedex — delivery service very bad, false promises and fooling to customers

Address:

Mumbai City, Maharashtra, 400067

I'm facing this problem second time with fedex courier services. First time i used this service to send some parcel to london. They delivered it in 22 days, which was a worst experience in my working world.

This time i have done all documentation process and everything, even i have paid 100% advance money to them, but they are misguiding me. They picked up goods from me on on 31st may 2018 i. E. Previous thursday, and today is 7th june 2018. 8 days completed but the parcel is still in andheri mumbai. My airway bill no is[protected].

Also the staff is very bad. Don't know how to talk with customers and how to handle the situation. Since last thursday i am calling them and they are saying that it will get clear within hrs, and it will be loaded tonight in cargo flight. I can understand what they are doing. Just playing with me and nothing else. They don't know the importance of customer's parcels, because they receives hundreds of parcels daily. But they should know the importance of loyalty, which they forgot.

Now i can't understand what should i do. Whenever i called them and asked to give me the number of regional manager, or someone who can tell me the exact reason, they always told me "we can't give you direct number." then why they are charging fee if they can't help the customer if they are facing troubles.

I kindly request to all readers (Including fedex online support team) please help me. My airway bill number is[protected]

My name is muhammad and my contact number is [protected].

Thanks