Fedex — Do not use fedex or anything via Bangalore customs

We paid 200$ to fedex to send from US to Kerala. A package ( used laptop HP Chromebook 11 G5) Airway bill number[protected], with proof of warranty expired was sent ( 2year old Chromebook). We were clearly told the import tax would be 10% of the value. We assumed that by the fanciest calculations the consignee won't be charged more than 5000Rs import duty. There was a 10 day delay being held up at Bangalore customs. We called, sent enough documentation, on it being used and they still charged an import duty of 14000Rs to the consignee (senior citizen). At first we saw customs wrote the model number as the wireless card in the computer inspite o[censored]s sending formal documentation with the product and model number on the value with the product. Then they kept asking for internet price even when the value was stated at 200$ with warranty expiry. There is no point in sending documentation. They do not read through it. And you call and call to no avail.

Please use this as a deterrent to not send any goods via fedex. It will never reach on time and fedex is terrible brokering with customs. They will keep asking for documents as a stalling process.