Fedex — Dont give any reply about my parcel tracking number is[protected]

Hello dear
My name is Parminder maan.Actually My brother (deepak maan) sent me a parcel from canada on the day of 6 january 2021.its tracking number is[protected], due to the some personal reason we didn't want to receive it.we wanted to send back this parcel to back canada.At the day of 15 january 2021.we send a mail about to send back parcel to Fedex company manager (her name is suchi kapoor ) In addition to this, on 17 january she told me we need some documents.we are getting a problem to send your parcel because of custom clearance .she asks for some documents.Afterthat I sent her all the documents on the day of 22 january Afterthat that lady still not reply on my mail . i sent number of mails to her but she didn't reply of my mails .Even, My brother call to fedex company in canada they told him your parcel is coming.When they are trying to talk that lady doesn't respone came out. I call so many to customers care .They ask me same question every time .They always told me we will arrange call back to you but i still not get any call back.Even if i ask them .where is my parcel .They dont have any information about package .Where is it now.please take my issue in consideration and please talk to fedex company .What is going on with my parcel.I will be really thankful to you.
Regards
Parminder maan