Fedex — Fedex AWB[protected] package stuck at bangalore customs

Address:

DNO 1-4-200, 86/A EASHWARIPURI COLONY, Sainikpuri, Kapra

I shipped out a package on Dec 10th from California which was to scheduled to be delivered on Dec 24rth in Hyderabad.

The package was held at customs (AWB[protected] asking for a detailed description of the goods which i provided on Dec 24rth itself. The FedEx customer service said that all the required documents have been submitted and a release is awaited from the customs and the agent assigned to the package will contact me soon.

The status has not changed since 3 working days and have I have not heard from the agent as well. The customer service has no new updates and they seem to get frustrated answering my questions. At this moment i have no update on what is going on with the package.

Please let me know if there is something I could do to get the package delivered soon.