Fedex — fedex - goods are subject to regulatory review - international priority package

Fedex — fedex - goods are subject to regulatory review - international priority package - customs delay.

A ankitc86 Mar 16, 2022 This thread was updated on Mar 16, 2022

Fedex - international priority package[protected]. First they stated custom delay, i had already submitted kyc pan card but they later asked for kyc with address. I submitted aadhar card with difficulty, because their calls don't go through & their website did not allow to submit the kyc again (Needs reference number) On 15/07 at 5 pm they received message from customs for invoice. They called me at 7 pm to ask for the bill, i was surprised usually bill is attached to the shipment by the sender. I gave them the bill same time but since 24 hours, status is still the same. I received another package from us without any issues (Aramex) ordered by amazon, cleared through customs in some hours yesterday without any kyc or document requirement. Fedex has no specific email, their numbers have high waiting & get disconnected frequently, they make excuses that one specific line has an issue. Their ivrs don't work so they cannot communicate messages to receivers unless some person actually works on your case. This delay is purely fabricated on fedex side to buy buffer time & they just blame the customs. Their supply chain & processes need to be reworked. I will not use fedex again. Current status: Goods are subject to regulatory review. Recommended action: no action required at this time. Reason for delay: a specialized form/statement is required for clearance from recipient. Recommended action: please call fedex customer service. No scheduled delivery date available at this time. Was this information helpful? No (1) Yes (13)
FedEx customer support has been notified about the posted complaint. Jul 16, 2020 Updated by ankitc86 Edit: Attaching screenshot of the status clearing showing the timeline. Verified Support Jul 16, 2020 FedEx Customer Care's response Dear Customer, We have forwarded your concern to our team and we will get back to you with an update. Regards, FedEx Express Jul 24, 2020 Updated by ankitc86 On 16 July, I got email of Fedex Customer care manager - Lyndon Pereira, who asked Sayali Amberkar to assist me. The status of the package was still the same. I followed up daily till 22 July but Sayali spoke rudely to me, disconnected my call multiple times to harass me, she did not answer my calls later. They keep telling me it will take 5-6 working days more every day without any concise delivery date. I had to send a legal notice through my lawyer & I will take this company & its stooges to court. I will publish my experience in the newspapers to make public aware of their fraud & false brand image. Today I received email from Fedex team with Ticket number also apologising for late reply to my 15 July email LMAO. This is their "Service" for "INTERNATIONAL PRIORITY". Jul 24, 2020 Updated by ankitc86 Current Status since Thursday (Despite providing 2 KYC documents, Bill Invoice, SMS Remittance, Order confirmation on 15th July) - "A confirmation of the value of goods is required. Recommended action: Shipper or Importer must confirm or verify value of goods. Reason for delay: Goods are subject to regulatory review. Recommended action: No action required at this time. " Jul 25, 2020 Updated by ankitc86 Current Status since 16 July (Despite providing 2 KYC documents, Bill Invoice, SMS Remittance, Order confirmation on 15th July) - "A confirmation of the value of goods is required. Recommended action: Shipper or Importer must confirm or verify value of goods. Reason for delay: Goods are subject to regulatory review. Recommended action: No action required at this time. " Jul 28, 2020 Updated by ankitc86 Current Status since 28 July (Despite providing 2 KYC documents, Bill Invoice, SMS Remittance, Order confirmation on 15th July) - "A confirmation of the value of goods is required. Recommended action: Shipper or Importer must confirm or verify value of goods. Reason for delay: Goods are subject to regulatory review. Recommended action: No action required at this time. " Jul 28, 2020 Updated by ankitc86 On 28 July, It showed shipment reached Fedex office Delhi. But there is "No scheduled delivery Date". I will proceed with filing case in Consumer court against Fedex. Jul 28, 2020 Updated by ankitc86 Today - I called customer service of Fedex - they said its still at customs clearance while to me, it showed it is at local Fedex facility. They don't have proper infrastructure & technology in place to track shipments. I checked on govt website, it showed customs duties & taxes has been paid on 25th July. I sent legal notice to VP India Operations & MD of Customer Experience. Jul 31, 2020 Updated by ankitc86 Their executive office is providing updates but the status is still the same. They don't give any delivery dates either. Aug 01, 2020 Updated by ankitc86 Shipment - Xray cleared on 31 July, 8:30 PM IST as per customs website. Fedex website still showed "at local facility". At 2:30 AM IST on 1st August, Fedex website showed shipment in transit from Delhi, with delivery date 1st Aug before 8 pm IST. Today Fedex team emailed me Customs invoice & additional charges of approx. Rs. 2200 RFPP 1000 Duty advancement charge 500 Warehouse charge 450 GST extra. I was not notified of these charges before, I have already paid 40 Euros for shipping through sender. Aug 01, 2020 Updated by ankitc86 Yesterday on 31st July, the sender informed me that Fedex team asked them for revised Invoice with Incoterms. They also told me about multiple successful shipments to India (WITHOUT INCOTERMS). Plus Customs assessment was completed on 25 July, Duties & taxes were realised so INCOTERMS invoice does not make sense. It was delay tactics by Fedex & they clearly claim on multiple websites to delivery goods in 3 working days if "International Priority" is chosen, but my shipment took 20 days from 13 July till 1st Aug "assuming they will deliver it today".
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Comments

pasupus

Hi Ankit,

Even I was asked for value proof documentation on 29Jun for an online purchase and I have submitted the same the same day. SInce then there was NO movement.

Please check your import status in real time at https://eccsmobility.cbic.gov.in/eicimobility/import

Regards,
Srinivas

ankitc86's [Complaint's author] reply, Jul 24, 2020

I suggest you send them a legal notice & go to consumer court if needed, only then they will take you seriously.
My shipment is "International Priority" but still I am being harassed by Fedex team, basically all shipments are "same" to them.
My package has been stuck from 15 July with NO movement as you can see in the screenshot.

ankitc86's [Complaint's author] reply, Jul 28, 2020

Thank you for the link, its very helpful & accurate info. hope you receive your shipment & compensation.

Regards,
Ankit.

ankitc86

Edit: Attaching screenshot of the status clearing showing the timeline.

Biologist Sales & Services

from New Delhi, Delhi

Dec 22, 2021

Same status from 3 days,
Please update no one provide clear information of my parcel.

A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

Goods are subject to regulatory review.
Recommended action: No action required at this time.
No scheduled delivery date available at this time.
Scheduled delivery:
Pending

ankitc86's [Complaint's author] reply, Jan 18, 2022

I sent them legal notice which highlighted all the issues by FedEx.
They were forced to pay me compensation and they refunded the charges also.

Thanks,
Ankit.

kiranmore7991

from Nashik, Maharashtra

Jan 18, 2022

Is your issue regarding Duty Advancement Charge solved? I facing same issue.

ankitc86's [Complaint's author] reply, Jan 18, 2022

Yes, I sent them legal notice which highlighted all the issues by FedEx.
They were forced to pay me compensation and they refunded the charges also.

Thanks,
Ankit.

kiranmore7991's reply, Jan 18, 2022

How did you sent them legal notice, Can you tell me process or way to send legal notice?

and did you get charges refunded after paid them(at the time of delivery, did you paid?) or you not paid any?

please guide me, because my package on hold at nearest delivery centre, So, What to do now? I will take delivery and paid charges, if yes then in this case, Can i get this charges after legal notice?

faraii58

from Greater Noida, Uttar Pradesh

Mar 8, 2022

i have been waiting for my package for two weeks now i havent received my package and fedex team they keep telling me that 48 hours everyday since last week and am never using fedex again because they lie to there customers and i think its not fair if your not going to manage to send the package its good to tell us your not going to manage an am very very disapointed and ive been betrayed by the fedex and they keep telling you that they dont have actual date

faraii58

from Greater Noida, Uttar Pradesh

Mar 16, 2022

i havent received my package till today they keep telling me your lies... Fedex is a Big Scam