Fedex — fedex not scheduling a delivery even after 8 days

Hello,
Fedex is not responding properly to our scheduled delivery of package despite several attempts to reach them.

Called their customer service us, india, submitted email, sent email. Nothing is happening.

Kyc form submitted, aadhar submitted. Sender accepted payment of any taxes through fedex account credit card and yet nothing has been processed.

Fedex india helpline numbers also doesnt work most of the time. Shipping awb[protected]
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FedEx customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2020
FedEx Customer Care's response
Dear Customer,

We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Verified Support
Mar 05, 2020
FedEx Customer Care's response
Dear Customer,

We request you to provide documents as requested on [protected]@GxxxL.COM

Regards,
FedEx Express
Mar 06, 2020
Updated by FedUpEx
FedEx,
This is not true. All documents have already been provided. I called customer service and they said nothing else is pending. US customer service also confirmed it. We will try to escalate this higher up.

Thank you.
Mar 06, 2020
Updated by FedUpEx
Also no documents requested to that email id.
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