Fedex — Fedex package charges

amitabhanccs

from pune, Maharashtra

Dec 1, 2021

Website:

fedex

This is regarding account no[protected] belonging to national center for cell science, Pune. We recieved a package in fedex envelope (AWB[protected]. During billing Fedex is absurdly charging us the price of a box weighing 3.5 kgs. We have the envelope with us and on it the tracking no also is mentioned. we have contacted fedex and send them pictures of this envelope. Yet fedex refuses to resolve this issue and someone sitting over there is thretening to block our institute account which was used for this. This is a clear cut case of cheating on part of fedex. Fedex needs to charge us the honest amount. We will also request the consumer forum and fedex authorities to take action against the fedex employees who are doing such harrassement of consumers and cheating them. We have attached the pictures of the envelope and the mail from fedex as written proof on the part of fedex to cheat its customers.

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FedEx customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

FedEx Customer Care's response Dear Customer,

Kindly help us to understand if you are consignee or shipper as the name is not matching with AWB number

Regards,
FedEx Express

Dec 04, 2021

Updated by amitabhanccs I am the one who recieved the package, my name was on the package. the fedex account belongs to my work place national center for cell science.