[Resolved]  Fedex — Fedex shipment stuck at delhi for customs clearance

My parcel was shipped from Hyderabad to Perth Australia on 3rd September and was supposed to be reach perth by 13th September 2021 but after it came to Delhi on 5th Sep, it is stuck at Delhi saying Clearance In progress .

Its been more than 2 weeks that my parents in India are struggling to contact fedex support calling them daily why the status not changing and is there any problem? No one is responding properly.

My parents send some dresses to my daughters birthday which is on 25th September. We are very upset that we couldn’t get that on time and requested them to return back.

After my parents contacting customer care with a lot of efforts we get one reply that they have raised return request to customs but they aren’t giving approval. Iam not sure why for returning goods they need approval, Now Iam very worried that they lost package and not answering properly.

Please let us know if package is there or not and coming back to shipped address