[Resolved]  Fedex — FedEx Spam - Customs delays are made to be paid my Customer

Spam by FedEx India:
Customer is framed and fined and charged for internal processing delays:

My story:

My package was received at local customs and was getting delayed( for reasons not in control)and this as per tracking information.

The customs clearance team reached out to me post 1-2 weeks later(delayed already) and wanted me to share some proof documents which I had shared within 24hr but that main concern was that my emails were intentionally ignored, and I was getting reminders after reminders and even a threatening email on a fine and warehouse if I don’t reply, inspite of me sharing the documents for the each follow up(main trail was also edited)..Now after clearance I have received a invoice with a exorbitant fine and warehouse charge of 9000INR for no fault of mine..Why should I be paying this fine and fee with no delay at my end..?
This seems to be a spam here where packages are delayed at customs and the FedEx customs clearance team makes it look like it’s customer’s delay(by ignoring customer emails and editing main treads) and making me pay..

The worst thing is if I ask them for clarity on why a penalty to the customs clearance team they tell me our task is over and raise a complaint with customer support which I did and still not received any response/ resolution

FedEx package no AWB NO[protected]
FedEx Customs clearance agent: melwin.[protected]@fedex.com

All email reverts and screenshot can be shared if any.