[Resolved] Fedex — fedex tracking no.[protected] clearance delay - import

carao2020

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500050

Hi,

On 09-apr-2019, my shipment status says that "package available for clearance" and on 10th apr, status says that clearance delay - import and i immediately called fedex customer care and submitted my documents. I was not getting proper updates from fedex team and status is not updated on their online tracking application. I have called customer care every 4 hours and the issue is every day their team is saying that i need to wait for another 24-48 hours.

No body is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers

As of 13th apr 2019 end of day, still there is no update.

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May 16, 2019

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Apr 13, 2019

Updated by carao2020 When I spoke to customer care and their in-house clearance department, again same issue. I am getting false updates saying that it will take another 48 hours to get the status. They are not aware of the exact status and they are trying to convince me with their bluffing updates. This is frustrating to listen to all the stupid details by FedEx team. Seems they lack of coordination among their teams.

Verified Support

Apr 15, 2019

FedEx Customer Care's response Dear Customer,

we regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Apr 15, 2019

Updated by carao2020 I would request FedEx team to expedite the clearance process with Customs. I dont see any point in paying extra to FedEx for priority delivery if they are treating priority shipments as well with standard shipment to push them for clearance.

Please let me know for additional information

Apr 16, 2019

Updated by carao2020 FedEx customer support confirmed that my package will be cleared by customs on Monday 15th Apr19. When I spoke to customer support today now they are saying that they can say any time line now. They are saying that its not in their hands and they need to depend on Customs. I don't understand how these guys are doing business with these many false promises and giving incorrect updates to the customers. I have contacted them through email as well today but NO RESPONSE from them till now.

Request their team to verify and expedite the process getting customs clearance. This is really intolerable.

Apr 16, 2019

Updated by carao2020 Still there is no update from FedEx customer care. When I called their customer care and trying to get the updates, they are putting my call on hold without reverting back. This is fully cheating their customers..

Apr 20, 2019

Updated by carao2020 Dear FedEx,

Any update on my shipment? It's been more than 10 days.. Your iditic customer care is simply bluffing. And this case was assigned to one lady and no update from her as well..