[Resolved] Fedex — Fedex worst response.

Liziadanny

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	Fedex.com

I imported the item from china. My seller sent the parcel as "2 parcel"
Parcel 1:[protected]Master)
Parcel 2:[protected]

Both are same consignment. All documents submitted and the new delhi in customs also released parcel 1.

Since both parcel are one consignment, both parcel must be released but my 2nd parcel held in bangalore customs for over 20 days..

For 20 days fedex customer server tele support telling that the item will be sent tomorrow, tomorrow, tomorrow... Etc...

Till date parcel 1 came to chennai, but the 2nd one in bangalore..

Same item imported through gati:
http://www.gatikwe.com/single_dkt_track_int.jsp?dktChoice=docketno&dktNo=[protec...⇄

Gati delivered in 3 - 4 days.. I will avoid fedex in my life

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Jun 9, 2017

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Apr 12, 2017

Updated by Liziadanny daily i will call this [protected] for 2 times, before noon and after noon. so totally 60+ times i called and talked with me..

Daily for 60+ time they will tell "sure, your parcel will be delivered by tomorrow. Your item was marked as Priority " But till date[protected] nothing happened..

Verified Support

Apr 21, 2017

FedEx Customer Care's response Dear Customer,
We are sorry to hear about your bad experience. We have escalated your concern to our team and will revert to you at the earliest.
Regards,
FedEx Express.

Verified Support

Apr 21, 2017

FedEx Customer Care's response Dear Customer,

We hope our team has got in touch with you and addressed your concern. Kindly let us know if you need any further assistance.

Regards,
FedEx Express.

Verified Support

May 09, 2017

FedEx Customer Care's response Dear Customer,

The shipment has been delivered. We regret the inconvenience caused. Kindly let us know if you need any further assistance.

Regards,
FedEx Express