Fedex — For kyc clearance

Worst experience I have ever got with this company I am a student so I filled my university name at the place of the company name because my hostel is in my university and I live there
I uploaded my government id and it got rejected they were asking me for a university IEC or GST certificate I was like what the... is this now okay I told them this is for my individual use and the university name as I mentioned is like a landmark.
then they said to write a letter about this okay I did that
then again I got rejection now again they called me and said to write a letter in which u should mention the shipper's mistake and the address changing I was like wait what I don't want to change my address I'll be present there at the time of shipping,
okay, so I did that also bruhhhh i am just a student what they are expecting from me and I want my order as an individual only there is no connection with the university it is just my landmark...