[Resolved] Fedex — freight amount charges 5 times higher than the regular

2Babuu

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641030

I am a regular importer. Recently i imported a consignment [58 kg] [jan-19] from my supplier bearing awb [protected] through fedex. At the time of booking at our supplier side, the fedex-china informed the freight amount would be $600[all inclusive]. The material reached our place, where fedex india informed the freight amount is rs.99000.00 [$1425]. When i inquired, they said we don't have an account with fedex. After so many followups, finally they accepted our account number. Then they raised different issues,
1) stating it was booked with our supplier account
2) our supplier booked in non economy mode
3) our supplier has not confirmed the freight amount at the time of booking.
We cleared all the issues one after another. From the same supplier we imported a consignment through tnt, where the total freight amount was only rs.21000.00. Since i am a regualar importer, i know the freight amount. Else???
For their mistakes, they are penalizing the customer.
Finally [may-19] i advised them to return the material back to my supplier.

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Jun 8, 2019

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

FedEx Customer Care's response Dear Customer,

We regret the inconvenience caused. Please share your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express

May 08, 2019

Updated by 2Babuu Dear Sir,

Pl call me on [protected]

Regards,
Vendhon

May 11, 2019

Updated by 2Babuu Dear Sir,

We are waiting for your reply. Since we hold the material unused for the past 4 months, it is a big loss for us.

Regards,

Vendhon

May 11, 2019

Updated by 2Babuu Dear Sir,

Your team has forwarded the details to your sales team. I am not sure, whether your sales team can handle this case? It is a blame game for the past 4 months.
Pl ref your team members communications, then only you know the issue correctly.
I want a solutions for this case.

May 11, 2019

Updated by 2Babuu Dear Sir,

The AWB Number is[protected]

Regards,

Vendhon

May 16, 2019

Updated by 2Babuu Dear Sir,

Still the issue is not resolved. Your team has informed to give a solution tomorrow.

Let us hope for the best.

Looking forward a positive response from them else, I have no option, but send the material back to the principles.

Regards,

Vendhon

May 22, 2019

Updated by 2Babuu Dear Sir,

After so many follow ups, FEDEX said the freight amount is correct. They are charging 5 times more than my regular import charge.

THEY ARE CHEATING ME BY CHARGING SUCH A HUGE MONEY.

I informed them to return back the material to my supplier. Also advised them to return my DUTY AMOUNT.

Because of this reason, they are loosing good business from my two other companies.

They are not resolving the issue as on[protected].

Vendhon

May 22, 2019

Updated by 2Babuu I will hand over the material, after receiving my duty amount.

Regards,

Vendhon