[Resolved] Fedex — good are subjected to regulatory reviews

 
2 Reviews
New Delhi, Delhi, India
 Kumar Pulkit on Sep 16, 2019
I'm hoping to get some information on a package sent to me from china with a delivery date of 9th september 2019. It is now 15th september and the package still has not made it past customs.
I have been calling fedex every day hoping to get an update but seems like they can only read whats on the fedex tracking site and repeat it back to me. I know what the tracking says. What i need is for someone to find out where exactly this package is and when can i expect it to be delivered. Its very frustrating dealing with the fedex staff that doesn't seem to care enough to get some answers for its customers. If i have to pay any customs duty then please collect the same from me but please get it delivered.

I have paid 75$ for the shipping which is almost 50% value of the package itself and the response i am getting from fedex for the amount i paid, is not good.

I would like to know whats going on with my package, is it even going to make it to person?
Tracking[protected]

Please note, the kyc documents have been provided already and there is nothing else that needs to be submitted from our end.

Its a led projector and the status says “good are subjected to regulatory reviews” can you please let me know what type of review is this?
Complaint marked as Resolved Oct 17, 2019

Complaint Status


[Sep 16, 2019] FedEx customer support has been notified about the posted complaint.
Verified Support
FedEx Customer Care's response, Sep 16, 2019
Dear Customer,

We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

When will this happen, still no update on my product not sure why are you holding it back. I feel cheated after paying 75$ i am not getting the services i requested for. There should be an RTI for fedex

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    Fedex - good are subjected to regulatory reviews