Fedex — Goods delivery

Respected Sir,

After several successful hurdles of KYC compliance we are waiting for the delivery of goods with since the 22nd Aug 22 is lying at FEDEX Bhiwandi godown in Mumbai, the customer care representative - Associate Ms.Sushila Rane just provides us false promises that the goods will be delivered but, till date nothing has been delivered yet. Even after suggesting that we will self collect the shipment and her confirmation for the same we have not received the address for self collection neither has the goods been delivered to us. Our supplier in Italy choose FEDEX as they have an account with FEDEX but its seem that India FEDEX team is not bothered about the reputation of the same.

Our shipment is important for us and its been over 20 days now, what do we do and whom do we approach now?

Kindly look into the matter and advice.

Feroz khan
Colori Interior System