[Resolved]  Fedex — goods stuck with customs and no response from fedex

I ordered goods from shanghai and goods came to bangalore cusotms on september 9, 2017. All documents given but no response from fedex. Called the concerned case worker about 50 times. He either disconnects or does not pick my call. I am also calling their customer care and mumbai office but all just have one reply “ sir please wait” it has been almost 20 days but no update.
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Oct 28, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2017
FedEx Customer Care's response
Dear Customer,

Sincerely regret the inconvenience caused, please share your contact number and AWB number for us to assist you.

Regards,
FedEx Express
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