[Resolved]  Fedex — harassment by kyc department

Address:

Sonipat, Haryana, 131001

Greetings
Subject: awb[protected]
This is regarding my shipment coming from usa on which shipper has by mistake mentioned name of my previous institute shah satnam ji institute of tech and management sirsa by mistake, although address is of my residence. For this thing i have sent a request letter to change name in address to deputy commissioner, custom courier cell. But executives from kyc department from ncr ghaziabad since last three days calls up and ask for a new document. I have already submitted my pan card copy, authority letter, declaration that its my personal shipment and not commercial, declaration on institutes letter head although institute has nothing to do with it but beacuse executives of kycfedex kept on demanding for it. To my shock now they sent me mail highlighting the part of submitting iec certificate, this is just another level. Iam not an importer exporter so how can i submit iec certificate. Every executives who calls has his own personal set of rules and regulations, one asked me to submit my previous college id, one asked for my shippers declaration on letter head with stamp for change of name on address and one asked for my landlords declaration and id or rent agreement and one has sent me notice of demmurage and asked me send iec certificate. Each executive denies the validity of solution and document suggested by previous one. Sir this parcel contains just a research paper published in usa, it dont have any commercial value, please assist me in releasing this shipment.

Regards
Dr ritu dahiya