My International Shipment coming through FedEx Express with international priority (tracking number:[protected] from CN to IN 27th December 2021 and came to INDIA on 30th December 2021 and since the next day, 31st December 2021 its been stuck there for clearance delay at Delhi customs and no further update is available on tracking page apart from customs D&T payable to which I called the customer service support and mentioned that I agree to pay but they don't have any specific amount.
It was initially delayed for some customs related but never mentioning the amount payable or anything. I told them my nephews flight is on 4th Jan 22 that's the reason for high priority sending it but they're like you need to be patient.
The tracking page just always says same something which I attached below in attachment.
They don't reply on emails and calls have high delay for connecting to a customer care person and when finally connected they just ask tracking number, and then either keep the call on hold or just ask you to be patient and saying the customs FedEx can call you anytime so please be aware highly pathetic! They never reply again after trying again and again, now I am just exhausted.
Poor service 2nd time by FedEx to me.
#FedEx please look into this and improve it.
**Please check my shipment and provide some update and try to process the shipment ASAP as I was supposed to receive it on 1st Jan 2022 but looks like I am never gonna receive it!
Please do something!
Waiting for a positive response!
Thanks and Regards
Apeksha Dubey Was this information helpful? | 
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