Fedex — Incorrect Updates with respect to my shipment (KYC)

Every time I try to generate an OTP before I can start the process of submitting my KYC by validating the AWB number, e-mail, phone, name and then the CAPTCHA to be able to proceed. Every time I type the CAPTCHA it keeps throwing the following error "Shipment already completed for AWB Number."

It doesn't make sense as my shipment has not arrived and neither have i managed to upload my KYC.