Fedex India — AWB[protected] stuck in customs since last 4 months

Website:

www.fedex.com/en-in/customer-support.html

AWB[protected] is stuck in customs since 22 Oct, 21.

Didn't receive any communication from Fedex on reason for delay.

KYC documents are already shared.

Following up repeatedly on customer support number but not receiving any satisfactory resolution.

Have been simply told to visit customs directly.

Items contain imitation jewellery which are prone to getting tarnished.

Will be of no use incase this is not timely addressed.