Fedex India — deliberate delay in delivering the package

I was expected to receive a package from usa on 26th may. The package landed in india on 24th may itself (As per fedex tracking). As per the tracker the package was out for delivery on 26th may and towards the end of the day they flagged it as "delivery exception" (Without even contacting me or reaching my place).

Again on 28th may, it was marked as "out for delivery" and i was at my home waiting entire day for the package to arrive.in the evening, they again marked it as "delivery exception" and set the next delivery date as 16th june (Almost 18 days from now).

I am wondering what is going wrong here? At least they should have courtesy to call me on the registered number and tell me about the problem. I already sent them 3 messages and there is no proper response. The service seems to be really pathetic.