[Resolved]  Fedex India — my shipment from japan

Address:	560032
Website:	www.fedex.com

Tracking number:[protected]
In the very beginning i had mail conversation with mr. Arokiya praveen kumar, regarding this shipment. If you ask anything to him he will reply with same answer for all the questions, very poor and worst customer support from him. July 13th i asked him to arrange meeting with custom officer to explain about our product. Finally they (Mr. Nanda kumar) arranged on 12th aug morning 11:30 (Mr. Vaibhav prabhuajgaonkar helped me to reach nandakumar). I was there in fedex lobby at 11am. No one knows where is nanda kumar. Receptionist advised to go customs cell to meet nanda kumar. Someone sent me to 1st floor/ 2nd floor/ 3rd floor.. I unable to find the person anywhere.. I asked receptionist, surely is there anybody with name nandakumar? Again i waited in reception for 2hrs. I reached him from their reception landline after 50times call. Nanda kumar said, come again at 4pm to meet. I tried to explain, as per your email, i was here since 11am again you postponing to 4pm without listening me. I felt ashamed myself. I said through phone call to him, i wanna see you atleast come to your office reception. He said, no time!! Again some one came to meet me 4:30pm and he took me to custom officer place. Custom officers said, "this is very old shipment, already detained by me, why you didn't appeal this case for these many time." i explained to him, i was helpless with poor fedex. Kindly reexamination this shipment. He wrote same on the notesheet. After this today is 6th day (18th sep) still no response from fedex. Really i unable to understand, as i'm into business, we're welcoming our customer with honor. But you fedex guys work like something unable to describe.