Fedex — International pick up

Hi, I am hoping to get help as I am sick and tired of the service. I am a registered business in Toronto Canada, trying to schedule a pick up from Jaipur to Toronto by FedEx. I created the label, attached the commercial invoice, emailed it to the shipper and the FedEx guy who shows up says that my GST HST number is not mentioned. Well if the FedEx software does not have that option then it's not my problem. I want my box to be picked up. Monday 26th July, case number new label fedex case number C[protected]
tracking number[protected]
my GST /HST number[protected] RT 0001
business name Pratap's handicrafts and home decor