[Resolved]  Fedex — Kya document for a shipment not getting uploaded as correct awb number termed as invalid

When I try to upload my document for kya by entering 12 digit shipment number it says it is invalid although it is correct.
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Customer,

We request you to drop us a mail at [protected]@fedex.com

Regards,
FedEx Express

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