Fedex — KYC server constantly down

Two days ago (June 30th, 2022), I was asked to provide my KYC documents to allow a package (AWB:[protected] sent to me by my university in the US to clear customs at BLR Gateway. However, whenever I tried, I constantly received the same error: #400 Server is down Please try after some time. I kept trying over the past two days and I am still getting the same error, most recently just now - 9:27 PM IST, July 2nd, 2022 - and with the same results. I would like to know some other means by which I can upload my documents. Otherwise, I would like to know when the servers will be back up.