Fedex — KYC submission issue

My awb number is[protected]. I have visited to kyc. Fedex.com for kyc submission but when submitting kyc documents i have selected others option instead of individual and clicked on submit, i did not upload any documents yet but still portal is showing your kyc is under process. Please provide a solution on this, my shipment is stuck at delhi due to incompletion of kyc submission., i am facing issue for uploading kyc documents since from last 3 weeks and still nobody is there to help me out. Why you guys have created customer service number, never reachable.
+1 photos
Was this information helpful?
No (2)
Yes (5)
FedEx customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
Team FedEx
Dear KYC Team,

With regard to my shipment vide Air Waybill No.[protected], I am unable to upload documents on your portal. I am not able to select type of consignee.

Request you to please fix this at the earliest so I can complete the KYC formalities. Have attached screenshot for your reference.

Hello,
I have received this letter regarding shipment, AWB no.[protected] asking for complete KYC details. I was not expecting any shipment. Kindly share more details as to where has it come from, for me to be able to proceed accordingly. Thank you. You can contact me on-
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1459
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information